TY  - BOOK
AU  - Voudouris,Christos
TI  - Service chain management: technology innovation for the service business 
SN  - 9783540755036
U1  - 658.8 23
PY  - 2008///
CY  - Berlin
PB  - Springer
KW  - Business planning
KW  - Customer services
KW  - Management
KW  - Economics
KW  - Industrial management
KW  - Dịch vụ khách hàng
N1  - Original: E-C7/02100 (2.248.000đ)
ER  -