Fundamentals of human communication / Margaret H. DeFleur...[at al.] - 4th ed. - New York, NY : McGraw-Hill Companies, Inc., 2014 - xv, 423 p. : illustrations ; 24 cm. ISBN: 9780078036897 Subjects--Topical Terms: Communication Subjects--Index Terms: Giao tiếp Dewey Class. No.: 302.2