Price, Bill, 1950- Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. - First edition. - San Francisco, CA : Jossey-Bass, 2015 - 1 online resource. cm. ISBN: 9781118954829 (epub) 9781118954812 (pdf) Subjects--Topical Terms: Customer relations.Customer services.Consumer satisfaction. Subjects--Index Terms: Quản lý chung Quản lý tiếp thị Các dịch vụ khách hàng Dewey Class. No.: 658.8 / PRI