000			01366nam a2200385 a 4500
001			VNU120135549
005			20200924215442.0
008			121016s2005 xxc|||||||||||||||||eng||
010			_a2004044880
020			_a0072938056 (pbk. : alk. paper)
020			_a9780072938050
040			_aISVNU _bvie _cISVNU _eaaacr2
041	0		_aeng
044			_axxc
050	0	0	_aHF5415.5 _b.L83 2005
082	7	4	_a658.8/12 _222
090			_a658.8 _bLUC 2005
100	1		_aLucas, Robert W.
245	1	0	_aCustomer service : _bbuilding successful skills for the twenty-first century / _cRobert W. Lucas.
250			_a3rd ed.
260			_aBoston : _bMcGraw-Hill, _cc2005
300			_axvi, 416 p. : _bill. (some col.), col. maps ; _c26 cm.
504			_aIncludes bibliographical references (p. 406-408) and index.
650		0	_aCustomer services.
653			_aDịch vụ khách hàng
653			_aQuản lý
653			_aQuản lý tiếp thị
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/2004044880.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/2004044880.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh051/2004044880.html
912			_aHoàng Yến
913			_aKhoa Quốc tế 02
914			_aTrịnh Thị Bắc 1
942			_2ddc _cBK
999			_c6316 _d6316