| 000 | 00740cam a2200241 i 4500 | ||
|---|---|---|---|
| 999 |
_c9134 _d9134 |
||
| 001 | 18259692 | ||
| 005 | 20210621153447.0 | ||
| 008 | 140808s2015 njua b 001 0 eng | ||
| 020 | _a9781119002321 (cloth) | ||
| 040 |
_aDLC _cDLC |
||
| 082 | 0 | 0 |
_a658.8 _bMCK |
| 100 | 1 |
_aMcKean, John, _d1956- |
|
| 245 | 1 | 0 |
_aCustomer's new voice : _bextreme relevancy and experience through volunteered customer information / _cJohn McKean. |
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, _c2015 |
||
| 300 |
_axxii, 321 pages : _c23 cm |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aConsumer behavior. | |
| 653 | _aQuản lý chung | ||
| 653 | _aQuản lý tiếp thị | ||
| 911 | _aThúy | ||
| 942 |
_2ddc _cBK |
||