| 000 | 00883cam a2200289 i 4500 | ||
|---|---|---|---|
| 999 |
_c9179 _d9179 |
||
| 001 | 18265063 | ||
| 005 | 20210405105709.0 | ||
| 008 | 140812s2015 cau ob 001 0 eng | ||
| 020 | _a9781118954829 (epub) | ||
| 020 | _a9781118954812 (pdf) | ||
| 040 |
_aDLC _cDLC |
||
| 082 | 0 | 0 |
_a658.8 _bPRI |
| 100 | 1 |
_aPrice, Bill, _d1950- |
|
| 245 | 1 | 0 |
_aYour customer rules! : _bdelivering the Me2B experiences that today's customers demand / _cBill Price, David Jaffe. |
| 250 | _aFirst edition. | ||
| 260 |
_aSan Francisco, CA : _bJossey-Bass, _c2015 |
||
| 300 |
_a1 online resource. _c cm. |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 653 | _aQuản lý chung | ||
| 653 | _aQuản lý tiếp thị | ||
| 653 | _aCác dịch vụ khách hàng | ||
| 700 | 1 | _aJaffe, David, | |
| 942 |
_2ddc _cBK |
||