000 -LEADER |
fixed length control field |
01366nam a2200385 a 4500 |
001 - CONTROL NUMBER |
control field |
VNU120135549 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200924215442.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
121016s2005 xxc|||||||||||||||||eng|| |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2004044880 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0072938056 (pbk. : alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780072938050 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
ISVNU |
Language of cataloging |
vie |
Transcribing agency |
ISVNU |
Description conventions |
aaacr2 |
041 0# - LANGUAGE CODE |
Language code of text/sound track or separate title |
eng |
044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE |
MARC country code |
xxc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.L83 2005 |
082 74 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition number |
22 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.8 |
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
LUC 2005 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Lucas, Robert W. |
245 10 - TITLE STATEMENT |
Title |
Customer service : |
Remainder of title |
building successful skills for the twenty-first century / |
Statement of responsibility, etc. |
Robert W. Lucas. |
250 ## - EDITION STATEMENT |
Edition statement |
3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Boston : |
Name of publisher, distributor, etc. |
McGraw-Hill, |
Date of publication, distribution, etc. |
c2005 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvi, 416 p. : |
Other physical details |
ill. (some col.), col. maps ; |
Dimensions |
26 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references (p. 406-408) and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
Dịch vụ khách hàng |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
Quản lý |
653 ## - INDEX TERM--UNCONTROLLED |
Uncontrolled term |
Quản lý tiếp thị |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Thông tin quan hệ |
Table of contents |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/mh041/2004044880.html">http://www.loc.gov/catdir/toc/mh041/2004044880.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Thông tin quan hệ |
Contributor biographical information |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/bios/mh042/2004044880.html">http://www.loc.gov/catdir/bios/mh042/2004044880.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Thông tin quan hệ |
Publisher description |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/mh051/2004044880.html">http://www.loc.gov/catdir/description/mh051/2004044880.html</a> |
912 ## - |
-- |
Hoàng Yến |
913 ## - |
-- |
Khoa Quốc tế 02 |
914 ## - |
-- |
Trịnh Thị Bắc 1 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Sách tham khảo |