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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 4th ed.Material type:  Text Language: English Publication details: Boston : Prentice Hall, c2010Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.7 CHO 2010 (1).
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Service management and marketing : customer management in service competition / Christian Grönroos. by Grönroos, Christian, 1947-. Edition: 3rd ed.Material type: Text Language: English Publication details: Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2007Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 GRO 2007 (1).
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Customer service : building successful skills for the twenty-first century / Robert W. Lucas. by Lucas, Robert W. Edition: 3rd ed.Material type: Text Language: English Publication details: Boston : McGraw-Hill, c2005Online access: Table of contents | Contributor biographical information | Publisher description Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 LUC 2005 (3).
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Giải pháp cho đổi mới và sáng tạo : những chiến lược thiết lập và duy trì tăng trưởng thành công / Clayton M. Christensen, Michael E. Raynor ; Hoàng Ngọc Bích dịch by Christensen, Clayton M | Hoàng, Ngọc Bích [dịch] | Raynor, Michael E. Series: Đổi mới & sáng tạoMaterial type: Text Language: Vietnamese Publication details: Hà Nội : Đại học Kinh tế Quốc dân, 2012Other title: Innovator's solution : creating and sustaining successful growth.Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.4 CHR 2012 (5).
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Service chain management : technology innovation for the service business / Christos Voudouris...[at al.] by Voudouris, Christos. Material type: Text Language: English Publication details: Berlin : Springer, 2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Trịnh Văn Bô Call number: 658.8 SER 2008 (1).
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Edition: 7th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Language: English Publication details: New York : McGraw-Hill Education, cop., 2018Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Trịnh Văn Bô Call number: 658.8 ZEI 2018 (1).
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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- | Jaffe, David. Edition: First edition.Material type: Text; Literary form:
Not fiction
Publication details: San Francisco, CA : Jossey-Bass, 2015Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 PRI (1).
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Customer Relationship Management : Concepts and Technologies / Francis Buttle, Stan Maklan by Buttle, Francis | Maklan, Stan. Edition: 4th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Language: English Publication details: New York : Routledge, 2019Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Hòa Lạc Call number: 658.812 BUT 2019 (1).
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Guest Service in the Hospitality Industry / Paul Bagdan by Bagdan, Paul. Edition: 2nd EditionMaterial type: Text; Format:
print
Language: English Publication details: America : Publishing, 2019Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: BAG (6).
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